I. Acts as a lead resource person to provide guidance and accountability for the Admitting department which encompasses registration, insurance verification pre-certification and cashiering. Offers suggestions to optimize staff performance through process redesign, policy/procedure implementation, communications and outcome feedback. Serves as a liaison between the Admitting Department and other Departments.
Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Collaborate- Building partnerships and working collaboratively with others to meet shared objectives. Customer focus- Building strong customer relationships and delivering customer-centric solutions. Nimble learning- Actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder. Demonstrates self-awareness- Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses. Communicates effectively- Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Decision quality- Making good and timely decisions that keep the organization moving forward.
A. Helps to maintain an environment of proactive and accountable decision-making by staff. B. Evaluates and offers suggestions to modify processes and systems to meet department and Ambulatory Surgery Center goals and objectives. C. Participates in strategies to improve services by automating manual functions, re-engineering or streamlining processes as needed or warranted. D. Participates in developing mechanics to: * Improve employee and customer satisfaction. * Monitor processes ensuring quality and effectiveness of service within the department and other service departments. E. Assists in establishing goals and objectives for the department. F. Assists with and participates in the departmental budgetary process. G. May serve as campus primary point of contact for Admitting staff, provide training and guidance, and act as a position resource. H. Maintains statistics regarding productivity of employees and progress of area and reports results to patient access manager. I. Requests and reviews pertinent reports relating to admitting and registering patients, etc. Prepares and submits reports as requested by management. J. Works as a team member with other members of Patient Access and actively supports the team concept. Serves as a role model for staff in solidifying work groups. K. Evaluates job duties of areas of responsibilities and adjusts team when necessary in order to maintain efficient work flow throughout the area of responsibility. L. Reviews registrations on a random basis to verify the accuracy and completeness of information gathering, that signatures have been obtained on all forms and that all financial screening/deposit requests and payment arrangements occurred in a timely manner and in accordance with facility policy and procedure. M. Performs other duties as assigned.
A. Education/Skills * High school diploma or GED required; Bachelor's degree is preferred.
B. Experience * A minimum of three years of Patient Admitting and Registration experience or its equivalent is required.
C. Skills * Maintains current knowledge of registration processes and systems, regulation and third party payer issues, and automated systems through literature review and in-service. * Demonstrates the ability to interpret customer requirements and recommends procedures for compliance with regulations and standards. * Displays on-going leadership in promoting positive attitudes and ensuring exceptional customer service. Serves as a coach, mentor, team builder and facilitator. * Demonstrates the ability to communicate and work with physicians, physician office personnel, associates and others in order to expedite the registration process to avoid negative patient service. * Displays creativity in making process recommendations and to implement such change. * Is self-directed, global thinker with the ability to work with groups as well as independently. * Demonstrates the ability to handle a high degree of pressure, heavy workloads, multiple requests, numerous interruptions, and short deadlines in a positive manner. * Functional to intermediate skill level in Microsoft Office Suite including Outlook, Excel, and Power Point.
D. Licenses, Registrations, or Certifications * None
CHRISTUS HEALTH is an international Catholic, faith-based, not-for-profit health system comprised of almost more than 600 services and facilities, including more than 60 hospitals and long-term care facilities, 350 clinics and outpatient centers, and dozens of other health ministries and ventures. CHRISTUS operates in 6 U.S. states, Colombia, Chile and 6 states in Mexico. To support our health care ministry, CHRISTUS Health employs approximately 45,000 Associates and has more than 15,000 physicians on medical staffs who provide care and support for patients. CHRISTUS Health is listed among the top ten largest Catholic health systems in the United States.