Responsible for providing a high level of customer service to all guests entering Geisinger Health System (GHS) facility. Enhances GHS service oriented environment by welcoming patients and visitors. Serves as an easily accessible and identifiable source of Geisinger campus and local area information. Performs duties to support the goals and objectives of GHS in its efforts to provide quality patient care and patient satisfaction.
Reports and works under the general direction of Supervisor, Guest Services.
COMPETENCIES AND SKILLS:
Demonstrates positive service orientation with excellent interpersonal skills.
Demonstrates ability to exhibit mature judgment and actions.
Demonstrates ability to exhibit a professional and neat appearance.
Demonstrates the ability to assist patients, to push and pull wheelchairs, equipment; uses proper body mechanics when lifting and transferring patients.
Demonstrates ability to work as part of a team.
Demonstrates ability to recognize priorities and be attentive to details.
Demonstrates written, oral and electronic communication skills.
EDUCATION AND/OR EXPERIENCE:
High School degree required.
One year of customer service experience required and 3 years preferred. Experience in a healthcare setting preferred. Familiarity with Geisinger physician names and corresponding department locations preferred.
WORKING CONDITIONS/PHYSICAL DEMANDS:
Requires pushing weight up to 500 pounds. Requires transferring patients to wheelchair alone and with the assistance of other facility personnel, as appropriate. Requires lifting of equipment up to 20 pounds frequently and up to 50 pounds occasionally. Frequent stooping, reaching, bending, handling, standing, walking and conversation required in the daily performance of duties. Working environments include indoor and outdoor locations with exposure to the elements during inclement weather and/or heat.
The specific statements shown in each section of this description are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.
OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities. KINDNESS: We strive to treat everyone as we would hope to be treated ourselves. EXCELLENCE: We treasure colleagues who humbly strive for excellence. LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow. INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
GEISINGER WYOMING VALLEY MEDICAL CENTER: (GWV), located in Wilkes-Barre, Pa., is an acute care hospital that is licensed for 274 beds, and houses the only Level II Trauma center in Luzerne County. The campus includes the Frank M. and Dorothea Henry Cancer Center, The Richard and Marion Pearsall Heart Hospital, the Janet Weis Children’s Hospital Pediatric Unit, a transplant program and the Brain & Spine Tumor Institute. Geisinger South Wilkes-Barre is GWV’s ambulatory campus.
ABOUT GEISINGER: Geisinger is a physician-led health system comprised of approximately 30,000 employees, including nearly 1,600 employed physicians, 13 hospital campuses, two research centers, and a 583,000-member health plan Geisinger is nationally recognized for innovative practices and quality care. Geisinger serves more than 3 million people in central, south-central and northeast Pennsylvania and also in southern New Jersey with the addition of National Malcolm Baldridge Award recipient AtlantiCare, A member of Geisinger. In 2017, the Geisinger Commonwealth School of Medicine became the newest member of the Geisinger Family.
We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners.* Perhaps just as important, from senior management on down, we encourage an atmosphere of collaboration, cooperation and collegiality. For more information, visit www.geisinger.org, or connect with us on Facebook, Instagram, LinkedIn and Twitter.
** Does not qualify for J-1 waiver. We are an Affirmative Action, Equal Opportunity Employer Women and Minorities are Encouraged to Apply. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of disability or their protected veteran status.
*Domestic partner benefits not applicable at Geisinger Holy Spirit.
At Geisinger, our innovative ideas are inspired by the communities we serve – like our Fresh Food
Farmacy, a program that delivers life-saving healthy alternatives to patients with diabetes. With additional tools like our MyCode Community Health Initiative, one of the first health system genome sequencing
programs, and our new asthma app suite that we developed in partnership with AstraZeneca, it’s no wonder we’re ranked one of the Top 5 Most Innovative Healthcare Systems by Becker's Hospital Review. We continually work towards continuous improvement in a culture where everyone has a voice and firmly believe that better begins with all of us.
Founded more than 100 years ago, Geisinger serves more than three million residents throughout central, south-central and northeastern Pennsylvania and southern New Jersey. Our physician-led system is comprised of 30,000 employees, including 1,600 employed physicians, and consists of 13 hospital campuses, the Geisinger Health Plan, Geisinger Commonwealth School of Medicine and two research centers.
What you do at Geisinger shapes the future of health and improves lives – for our patients, communities, and you.