MEDICAL ASSISTANT, CERTIFIED - Inpatient Hospital Medicine Service - DUKE REGIONAL HOSPITAL
Duke University Health System
Location: Durham, North Carolina
Internal Number: 143510
Duke Regional Hospital has served Durham, Orange, Person, Granville and Alamance counties and the surrounding communities for nearly 40 years. With more than 1,900 employees, its focus is on providing outstanding medical care with compassionate, personalized service in a comfortable community hospital setting. Duke Regional Hospital has 369 inpatient beds and offers a comprehensive range of medical, surgical and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services, and also offers care at the Duke Rehabilitation Institute and Davis Ambulatory Surgical Center. In fiscal year 2018, Duke Regional Hospital admitted 16,299 patients and had 165,953 outpatient visits in fiscal year 2017.
U.S. News & World Report ranked Duke Regional Hospital as #10 in North Carolina and #4 in the Raleigh-Durham area for 2018-19.
Duke Nursing Highlights:
Duke University Health System is designated as a MagnetÂ® organization
Nurses from each hospital are consistently recognized each year as North Carolinaâ€™s Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Quality of Life: Living in the Triangle!
Duke Regional Hospital Seeks Certified Medical Assistant for their Inpatient Hospital Medicine Services.
The Certified Medical Assistant functions as an integral member of the interdisciplinary healthcare team in providing direct patient care. The Certified Medical Assistant performs routine daily administrative duties and will assist with patient care supportive duties and ensure the clinic/office runs smoothly.
Job Duties and Responsibilities
Partners with inpatient Hospital Medicine Program providers and clinical leaders in order to support and enhance patient care activities during and following inpatient hospital stays.
Coordinates and schedules a high volume of post-discharge services including 7-day follow-up appointments with primary care providers, laboratory and transfusion services, and specialty referrals; Researches, identifies, and establishes care with in-network providers for patients without primary care providers. Supports quality initiatives for discharge transitions; such as virtual handoffs using iPad with PCPs.
Serves as a liaison between hospitalist providers and Primary Care Physicians by notifying all Non-DUHS PCPs of patient's admission; forwards discharge summaries and any relevant supporting documentation at time of discharge.
Assists with coordinating and verifying schedules for inpatient testing and procedures in order to ensure timely completion.
Applies understanding of medical terminology and basic diagnosis codes in patient charts in order to complete prior authorization forms, conduct initial prior authorization review with insurance companies, complete FMLA paperwork for patients and issue notes excusing patients from work or school.
Requests and ensures receipt of outside records including: clinical notes, pathology slides, radiology imaging; obtains required patient signatures on release of medical records forms; Follows-up on pending test results performed at other facilities to coordinate transfer of records to Duke.
Researches and recommends alternative procedure, service, and supplies to improve clinical outcomes and conserve costs.
Manages a variety of incoming calls and correspondence from patients, internal and external care team members, pharmacies, skilled nursing facilities, etc.; evaluates patient calls for medical urgency, escalating calls to hospitalist providers as needed; Utilizes Maestro Care inbox to ensure patient-related communications are documented and addressed in a timely fashion.
Calls patients after discharge and notify them of follow up appointments and test results that were still pending at time of discharge.
Assists with patient reassignment responsibilities in the am.
Collaborates with DRH HM leadership on QI initiatives that are pertinent to practice. (e.g., Coordinating morning huddle to expedite discharges, communicating with case management priority discharges, etc.)
Level I -- Graduation from accredited Medical Assistant program strongly preferred. High school or GED graduation required.
Level II -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level III -- Graduation from a medical assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred. High school or GED graduation required.
Level I -- No experience required.
Level II -- Must have at least 1 year of clinical experience as a Medical Assistant in a clinical setting.
Level III -- Must have at least 3 years of clinical experience as a Medical Assistant in a clinical setting.
Note: 1 year of experience will be provided for an Associate degree in Medical Assisting.
General Ladder Statement: In addition to the education and experience noted, applicants must meet all requirements set forth in the Medical Assistant, Certified (CMA/RMA) Ladder Program document for Levels II and III.
Degrees, Licensure, and/or Certification:
Level I -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level II -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Level III -- Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required. BLS required.
Knowledge, Skills, and Abilities:
Good customer service skills.
Work requires the ability to understand and follow oral and written instructions generally acquired through a high school education and medical assistant programming.
Heavy lifting and the ability to transport stretcher and wheelchair patients may be required.
Working knowledge of sterile techniques and special procedures that are applicable to work performed.
Working knowledge of procedures and techniques involved in administering routine and special treatments to patients.
Working knowledge of sanitation, personal hygiene and basic health and safety precautions applicable for work in a clinic setting. Working knowledge of infection control procedures and safety precautions.
Age specific competencies.
Daily clinic preparation process; registration, scheduling, charge posting, order entry. Able to document and communicate pertinent information
Ability to establish and maintain effective working relationships with patients and clinic staff
Levels II and III -- Ability to independently seek out resources and work collaboratively
Distinguishing Characteristics of this Level
The intent of this job description is to provide a representative and level of the types of duties and responsibilities that will be required of positions given this title and shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Duke University is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas-an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions
Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
Job Code: 4261 MEDICAL ASSISTANT, CERTIFIED Job Level: C1
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.