Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Location: Durham 27710
General Description of the Job Class Coordinate volunteer activities; provide assistance with the psychosocial needs of patients and their families during visits to the clinics
Duties and Responsibilities of this Level
Coordinate a variety of volunteer activities in the specific clinic or program; assist patients and their families with personal and social needs, including but not limited to, providing hospitality services, educational and resource information, and referrals to other programs and other supportive services.
Coordinate the recruitment of volunteers to serve in specific clinic or program; interview, screen and select volunteer staff.
Develop and coordinate a training program for volunteers and operational policies and procedures which adhere to professional and ethical standards; organize and coordinate in-service workshops and other support service activities for volunteers.
Oversee, schedule, and provide feedback to the volunteer staff.
Develop and implement new programs, goals and objectives for patient support services; serve as a liaison to medical staff, Duke Volunteer Services, and other departments. Write volunteer newsletter; manage collection of contributed items.
Represent the clinic/program at various local and state volunteer resource groups, churches and AIDS service organizations.
Coordinate volunteer recognition events Perform other related duties incidental to the work described herein.
Required Qualifications at this Level
Education Work requires a bachelor's degree in Psychology, Sociology, Education or a related field.
Experience Work requires one year experience in either counseling, teaching or volunteer services or a related field. A master's degree in Psychology, Social Work, Counseling or a related field may substitute for the required experience.
OR AN EQUIVALENT COMBINATION OF RELEVANT EDUCATION AND/OR EXPERIENCE
Degrees, Licensure, and/or Certification N/A
Knowledge, Skills, and Abilities INTERVIEWING SKILLS
Distinguishing Characteristics of this Level N/A
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essentialjob functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.