Duke University Hospital is consistently rated as one of the best in the United States and is known around the world for its outstanding care and groundbreaking research. Duke University Hospital has 957 inpatient beds and offers comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center; a major surgery suite containing 51 operating rooms; an endo-surgery center; an Ambulatory Surgery Center with nine operating rooms and an extensive diagnostic and interventional radiology area. In fiscal year 2018, Duke University Hospital admitted 42,916 patients and had 1,085,740 outpatient visits in fiscal year 2017.
U.S News & World Report named Duke University Hospital #1 in North Carolina and #1 in the Raleigh-Durham area in 2018-19.
Duke University Hospital is ranked in the top 20 nationally for seven adult specialties, including cardiology and heart surgery, nephrology, ophthalmology, orthopedics, pulmonology, rheumatology, and urology.
In addition to its hospitals, Duke Health has an extensive, geographically dispersed network of outpatient facilities that include primary care offices, urgent care centers, multi-specialty clinics and outpatient surgery centers.
Duke Nursing Highlights:
Duke University Health System is designated as a Magnet® organization
Nurses from each hospital are consistently recognized each year as North Carolina€™s Great 100 Nurses.
Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification.
Duke University Health System has 6000 + registered nurses
Contributes to the achievement of the hospital's mission through the development and leadership of performance improvement activities in the American College of Surgeons National Surgical Quality Improvement Programs (ACS NSQIP) and Vascular Quality Initiative (VQI) surgical quality programs. The Surgical Quality Improvement Coordinator's chief responsibility is to support the development and implementation of process improvements to improve surgical quality outcomes. This is accomplished through collaboration with the Surgeon Champions, Clinical Quality Coordinators, and Department of Surgery leadership, surgeons and staff.
Review surgical outcomes and plan performance improvement efforts related to SSI and other surgical quality initiatives
Coordinate performance improvement efforts related to SSI prevention and other quality initiatives including the following:
Conduct and support concurrent and retrospective audits to identify opportunities to improve processes and monitor progress toward goals
Provide real-time feedback to support process improvements
Attend regular meetings with the Surgeon Champion, Clinical Quality Coordinators and Surgical Quality leadership to review occurrences and opportunities for improvement
Attend division meetings and present updates related to surgical outcomes and improvement activities
Evaluate processes related to surgical outcomes and recommend opportunities for improvement
Establish effective working relationships with members of the hospital community, especially staff in the Surgery, Medicine, Nursing, Medical Records and the Information Systems Departments whose support is necessary for the management and success of the Surgical Quality programs
Achieve and maintain NSQIP SCR certification in order to understand the data collection and reporting methodologies.
Collaborate with Clinical Quality Coordinators and Surgical Quality leadership to ensure the accurate and timely submission of data.
Review and submit an average of 10 NSQIP cases per month in order to maintain NSQIP SCR competency and support the accurate and timely submission of data.
Utilize software applications for data collection and analysis.
Knowledge, Skills, and Abilities:
Achieve and maintain competency as a NSQIP Surgical Clinical Reviewer as defined by the ACS NSQIP and Surgical Quality leadership
Prior experience with surgical quality programs preferred
Effective written and verbal communication skills
Ability to communicate with customers/staff with diverse educational backgrounds
Analysis of data and processes for opportunities for improvement
Ability to manage numerous diverse projects simultaneously through effective priority setting, efficient use of time, organization
Basic statistical knowledge
Attention to detail and accuracy
Self-direction; acceptance of responsibility for work
Computer literacy (Excel, PowerPoint, Databases)
Six-sigma Green Belt certification preferred
Pediatric experience preferred
Duke Quality System training and experience preferred
Preferred Qualifications at this Level
Bachelor's Degree, BSN preferred.
Minimum of 4 years work experience, including 1 year of experience with clinical chart review, monitoring of clinical data/performance and performance/ process improvement. Clinical experience in perioperative nursing, inpatient surgical unit, or surgical clinic preferred. Quality improvement or patient safety knowledge and experience preferred.
Degrees, Licensures, and Certifications:
Nursing license preferred.
Required Qualifications at this Level
Level 2 Minimum of a Bachelor's degree in Industrial Engineering or related field Master's degree desired.
Level 2 Minimum of 4 years of PS or related experience. Experience can be supplemented with Master's degree with a Masters being equivalent to two year of experience. Or, with 2 years of Duke ME I experience.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Strong analytical and communication skills. Strong computer skills to include database analysis
Distinguishing Characteristics of this Level
Level 2 Works under general supervision by departmental leadership. Guidance frequently provided regarding tasks and approaches to accomplish assignments and how to deliver on the core responsibilities of the department.
Interacts with internal or csu (Clinical Service Units) staff and leadership primarily to gather inputs or review results of analyses. Begins to work with leadership to define priorities and actively supports performance improvement work.
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve thisexchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.
Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.