************************Strong ties to the Redbird area/community preferred******************************
Experience and Education
Master’s degree (MBA, MHA or MPH) and/or equivalent combination of education and experience plus a minimum five (5) years of effective leadership experience in a healthcare environment in a large and complex organization. Experience in clinic specialty preferred.
Responsible for optimization, growth, performance, safety and financial results of designated portfolio of clinics spanning multiple locations with independent management structures at each location including the strategic planning and management for all clinical activities of the practice. This includes oversight for the patient care and business operations of the practices.
Develops an efficient and effective collaborative relationship between staff and faculty members, while fostering a positive working relationship. This include the development/implementation of staffing models, streamlined workflows, meaningful reward and recognition programs, opportunities for ongoing professional development, onboarding programs, and communication plans.
Assures provider fulfillment of all obligations and responsibilities related to patient care effort, as well as assuring complete compliance with all federal and state regulations and laws. Works with Medical Director and Departmental leadership on programmatic development and associated key performance metrics. Arranges for appropriate call and escalation schedules as needed.
Optimizes access and referral management activities. Establishes pathways to reduce lag times, ensure financial transparency, manage slot fill rates and meet productivity expectations. Includes template management, modeling for business plans/budget, outreach, and referring provider/patient communication management.
Measures, reports, and optimizes patient flow to achieve quality measures and optimal patient satisfaction; Minimizes wait times and implements communication strategies to meet patient expectations. Streamlines handoffs to move patients through clinic efficiently. Evaluates and recommends investment in technology to increase efficiency and effectiveness.
Develops training and continuing education activities based on individual practice needs. Conducts or arranges for regular skill development activities for practice staff. This may include assessment of clinical competencies and/or licensure/certification in coordination with Nursing Operations as well as business and/or general operations such as scheduling, registration, insurance verification, collections, etc.
Works with practice staff to optimize all leases, equipment purchases, maintenance and vendor contracts; assists in developing effective systems for purchasing and maintaining practice's inventory of office and medical supplies.
Establishes safeguards for effective patient confidentiality (HIPAA) and billing compliance. Implements processes to manage risk and prevent adverse events. Manages the requirements of federal, state, and local regulatory agencies in coordination with other health system offices.
Designs internal control systems to ensure clinic processes are functioning as intended. Coordinates with legal, internal audit, risk management, and other UTSW experts as necessary.
Maintains professional affiliations to enhance professional growth and remain current with the latest trends in healthcare; and specifically, the delivery of ambulatory care. Act as a liaison to health system leadership on cross-institutional initiatives affecting clinic operations.
Performs other duties as assigned.
Knowledge, Skills & Abilities
Work requires knowledge of EPIC Resolute billing and Cadence Scheduling.
Work requires knowledge of computers and office equipment and administrative tasks, such as maintaining budget.
Work requires ability to ensure adherence to all policies and procedures of university, such as Human Resources policies and guidelines, accounting regulations, and internal control policies.
Work requires ability to relieve supervisor of various internal administrative duties that require thorough understanding of functions, programs and policies of clinic.
Work requires ability to coordinate and work independently.
Work requires ability to communicate effectively with internal and external contacts on policies and procedures.
Work requires ability to work with confidential information on daily basis.
Work requires ability to balance strong business acumen with professional ethics and integrity.
Work requires ability to effectively analyze complex business issues/problems and lead/influence individuals and groups in developing and implementing successful resolution tactics.
Work requires exceptional managerial, financial and interpersonal skills.
Work is performed primarily in general office/clinic area.
This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT
Southwestern to obtain criminal history record information
UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. In accordance with federal and state law, the University prohibits unlawful discrimination, including harassment, on the basis of: race; color; religion; national origin; sex; including sexual harassment; age; disability; genetic information; citizenship status; and protected veteran status. In addition, it is UT Southwestern policy to prohibit discrimination on the basis of sexual orientation, gender identity, or gender expression.