Nemours is seeking an IS Clinical Applications Analyst (Ambulatory), FULL-TIME, to join our Nemours Children's Health team in one of the following locations: Wilmington, Delaware, Orlando, Florida, Jacksonville, Florida or Pensacola, Florida.
This position will be a Hybrid position.
This position is responsible for providing direct support to end users in the efficient and accurate utilization of the IS clinical application, bedside technology and the electronic medical record. Analysts participate in building, testing and validating new functionality and engaging in custom configuration activities. Analysts perform in-depth analysis of workflows, data collection, report details and other technical issues associated with the use of clinical applications. The Analyst must have the ability to recognize opportunities for process improvement and optimization activities designed to create more knowledgeable end users.
Collaborates with senior management to plan, implement and evaluate the effectiveness of systems and services. Identifies and coordinates system updates, changes and enhancements to support clinical information and meet business needs, while maintaining system and data integrity. Facilitate the installation and implementation of hardware equipment between IT, patient care, and business process teams. Prepares charts and diagrams to assist in problem analysis and submits recommendations for solutions. Manages and co-ordinates team tasks. Facilitate the maintenance of issue lists, documentation, meeting minutes, agendas, and weekly status reports to appropriate Leadership.
Achieve and maintain application specific certification in accordance with vendor requirements.
Provide site specific, on call support and first line support to end users with the goal of enhancing and elevating proficiency in the use of the IS clinical applications, bedside technology and the electronic medical record.
Conduct clinical workflow analysis and assess need for workflow redesign and process improvement.
Assist in configuring clinical applications to meet the requirements of clinical departments while maintaining and promoting enterprise standards.
Participate in the evaluation, testing and validation of new release and upgrade functionality.
Develop project management skills and utilize project management methodology in daily work to ensure achievement of project goals. May lead projects impacting multiple teams.
Facilitate change and employ change management methods in advancing innovation, technology and decision support.
Respond to assigned Service Now tickets within the defined timeframes.
Preferred 4 year degree or a 2 year degree with equivalent experience required.
Internal Associates only: Equivalent work experience may be considered for internal candidates in lieu of education requirements.
Minimum of three (3) years experience required.
Strong software and application knowledge required.
Applications specific certifications as required.
IF an RN or other Clinical Provider must maintain that license.
Prior clinical and electronic medical record experience required.
Project Management experience preferred.
Strong technology skills, ability to manipulate data, and master multiple databases.
Nemours is committed to improving the health of children. As a non-profit children’s health organization, we consider the health of every child to be a sacred trust. Through family-centered care in our children’s hospitals and clinics in Delaware, New Jersey, Pennsylvania and Florida, as well as world-changing research, education and advocacy, Nemours fulfills the promise of a healthier tomorrow for all children — even those who may never enter our doors. Nemours began more than 70 years ago with the vision of Alfred I. duPont to improve the lives of children and to do whatever it takes to prevent and treat even the most disabling childhood conditions. Today, through our children’s hospitals and health system, we directly care for 250,000 children annually in Delaware Valley and Florida, including families who travel from across the country and world to see our specialists — treating every child as we would our own. We also reach beyond the walls of our hospitals and clinics to be a voice for children on a national and international level, and to lead the way in prevention, intervention, education, and research. Nemours is growing to better serve the children and families in our ca...re. We have 1.1 million square feet of space currently devoted to providing children’s healthcare or under construction, all designed with significant input and advice from our patients and families.