Career Center

Job Summary:

: The Director of Operations for Surgical Services reports to the WMCHealth Physicians/APS Regional Director of Operations for the Southern Region. The Director of Operations, Surgical Services is responsible to ensure that all surgical service departments are providing a safe and compassionate experience for our patients and their families as well as a supportive and productive practice environment for our Providers and staff. The Director ensures that operational policies, procedures, and new initiatives across the practice sites are of high quality, consistently implemented and compliant with all operational regulations, policies and procedures. They are responsible for supporting their assigned Regional Director of Operations in the development of annual operating budgets, strategic planning initiatives, and clinical integration. They will work very closely with WMC Health Hospital Operating, procedure room and Ambulatory Surgery Staff to increase efficiencies between APS practices and procedure scheduling. They are responsible for the work flow development and management of the surgical scheduling departments with APS

Responsibilities:

* Operational Advisor/Supporter - Provides support and guidance to assigned practice supervisors and practice site Providers and management, and hospital leadership regarding all aspects of operations and patient care delivery. Implements performance goals, long term objectives and strategy developed for the practice sites and the surgical scheduling departments Spends time at all practice sites and the hospital procedure areas on a regular basis.* Management of Across Clinic Regulations/Policy Adherence - Manages internal and external (governmental, industry) operating protocols. Supports, monitors and communicates across clinics regarding changes to operating policies and procedures. Assists with the development and implementation of new policies and procedures as appropriate. Creates best practice and efficient work flows for the surgical scheduling departments working closely with practice managers and hospital leadership.* Workflow Efficiency - Analyzes and ensures efficient workflow and develops and implements improvements across clinics. Monitors patient access and patient volumes and labor productivity. Makes adjustments to staffing levels to maximize revenue, minimize unnecessary cost and improve efficiency and effectiveness of the clinic sites.* Quality Improvement Initiatives - Assists in the development of a quality improvement program that designs, plans, measures, and improves the practice functions and key clinical populations served. Participates in ongoing monitoring and evaluation of program effectiveness, including but not limited to, incident monitoring, patient/family satisfaction with services, timeliness of surgical scheduling, communication between the practice and the hospital, timely receipt of financial approvals, monitoring of key systems of performance required to support the program and indicators of clinical quality related to the patient populations served. Implements new clinical programs and services.* Acts as Interim Regional Manager - Performs duties of vacant Regional Manager position(s) on an interim basis as a last resort when agreed that other options are not available, including but not limited to functional management of education, human resources, operations, patient care, finance, quality and safety.* Compliance Management - Assists in meeting medical practice related compliance with all local, State, and Federal laws regarding licensure and certification.* Administrative - In coordination with the Regional Director, VP of Operations and/or SVP/COO, manages special projects and marketing activities. Analyzes, evaluates and reports statistical data to optimize the use of resources and staff. Assists in the preparation of annual budgets necessary for all clinic sites to fulfill their goals and objectives including planning workload and need for personnel, space, equipment and support services. Monitors operation budget performance for all sites including physician production (Work RVU). Assists in the selection, employment, development and management of employees. Evaluates supervisory and administrative workloads to ensure equitable distribution and to determine whether reduction or addition of personnel is necessary. Ensures that patient satisfaction is achieving targeted goals at all times.* Facilities Management - Manages and oversees the maintenance and upkeep of practice sites; Ensures compliance with safety regulations and monitors space needs.* Other duties as assignedQualifications/Requirements:

Experience:

Minimum of five years' experience in a progressively responsible clinic administrator position. Phyisician practice management experience required.

Education:

Bachelor's Degree in Business, Healthcare Administration, Nursing or related field; Master's Degree preferred.

Licenses / Certifications:

N/A

Other:

Excellent oral/written communication skills are essential. Ability to communicate and work effectively with all levels of management, physicians, clinicians, support staff and customers. Must possess a strong process improvement expertise.

About Us:

NorthEast Provider Solutions Inc.