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Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.

Learn more about us: https://dhip.dukehealth.org/about-us

JOB LOCATION:

Specialty Engagement Center - 4825 Creekstone Drive, Raleigh, NC

$5,000 Sign-On Bonus Eligible | Paid out in 2 equal installments over 12 months in 6-month increments (6 months and 12 months).

**Only new hires who have not worked for Duke University Health System in the past 12 months (at the time of offer) are eligible to receive the sign-on bonus.**

JOB SUMMARY:

We are seeking a Medical Assistant, Certified to be an integral member of the healthcare team and provide direct and indirect care to patients at the Specialty Engagement Center at 4825 Creekstone Drive in Durham, NC. This position would offer opportunities for professional growth and development, through encouragement for advancement on the CMA clinical ladder and participation in educational opportunities.

This role is a hybrid position, which provide the opportunity to work from home a few days a week.

JOB DUTIES AND RESPONSIBILITIES:

• The Medical Assistant in the Specialty Engagement Center will answer incoming calls for ambulatory clinics in an assigned specialty area and performs administrative and patient care supportive duties under the direction of a licensed nurse.
• Routes messages in EPIC assists with medication refills, and performs other duties as needed. 
• Acts as a patient advocate for patients and patient needs 
• Responds to patient requests for health information. 
• Reports obtained medical information from patients and referring physicians accurately, completely and timely. 
• Disseminates messages according to standard work in assigned specialty area. 
• Demonstrates a positive, concerned, and sensitive response in the work environment 
• Interacts with patients, providers, community services and all personnel in a professional and courteous manner. 
• Demonstrates respect for individual, cultural, and social differences. 
• Maintains confidentiality of information regarding patients, providers, co-workers.
• EPIC experience preferred

JOB ELIGIBILITY REQUIREMENTS:

• Graduation from accredited Medical Assistant program accredited by the Commission on Accreditation of Allied Health Education Programs (CAAHEP) or the Accrediting Bureau of Health Education Schools (ABHES) strongly preferred.
• High school or GED graduation required.
• Certification by AAMA, AMT, NHA-CCMA, NCMA or ARMA required.  Please indicate on resume which certification you have, the certification number, and expiration date.
• BLS required

JOB HOURS:

The schedule for this position is 8:00am-4:30pm or 8:30am-5:00pm Monday - Friday with no weekends or call.  

Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.

Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.

We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.

This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.

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About Duke University Health System

As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.

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